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Regina Mares (Mercy House Housing Solutions Case Manager) Week In the Life

Follow along as we read about Regina's week as a Housing Solutions Case Manager, through her own voice. Housing for Health OC thanks Regina for all the amazing work she does for clients every day and for being a part of the Mercy House and HHOC team!

"Hello, My Name is Regina and I am a case manager at Mercy House. Let me share a little of a week in my life."

Mercy House Case Manager Taking A Meeting

"I wake up at 6:00 am, some times earlier to help my daughter do her hair. She is in high school. In addition to my high schooler, I also have two sons. My youngest is eight and neurodivergent; and if my hands weren't full enough, I also have 4 dogs. Lots of mouths to feed in the morning and lots of people to get ready and out the door, on time."

"Some days are harder than others; my lupus affects me."

"I drop my kids off at my moms before 7:30 am, so grateful to have her help during these hectic mornings. Then I head to work to make it by 8:30 am. As soon as I get in, I check my emails, sign on for any meetings, or schedule visits with my clients."

"If my field partner needs to do a home visit, we work around each others schedule. Some days, this makes it hard to fit in breaks; that's why I try to keep my day as planned out as possible, so I can avoid eating lunch at my desk, and stay organized and balanced. Staying organized is so important. I have two binders with my training pamphlets, so I can always look back and make sure I’m always on top of it and doing it correctly (I keep important notes and flagged emails I've printed in there also)."

"After a while you find your flow, the way you communicate and chart that makes sense to everyone but also to help you make the most of your time."

"My day ends at 5:00 pm. I have an hour long drive home and, on top of that, I also take a class three days out the week."

"I've found ways to unwind. I love to read or listen to YouTube and meditating has really helped me."

"I have housed three clients, one of whom had been homeless for eight years. They were so sweet, I got them housed two months ago, and they called me crying, telling me how thankful they were. I can't explain how it felt. It's those moments that really remind you what drives you every day. I check in weekly. They are now looking for a part time job. I couldn’t be happier doing what I do and I can't wait to help more of my clients find housing after being homeless for so long."

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